Telecommunications Certificate (5011)
This certificate prepares students for a career as a 911 telecommunicator. The program is 232 credit hours and takes approximately six weeks to complete. It is offered at the Florida Public Safety Institute. Students will learn professional ethics, the role of a telecommunicator, the guidelines and operational standards of call classification, duties and responsibilities of a public safety telecommunicator and interpersonal and communication skills. This course covers the various roles of emergency and rescue agencies, emergency management practices, and communication equipment and resources.
The course is taught by highly qualified trainers with experience in the area of instruction. Most either are currently working in the 911 field, are certified law enforcement officers, or have worked in the 911 field in the past. Lab time at area communication centers may be scheduled as a part of the learning experience.
Successful completion of the program will prepare students to sit for the State of Florida Certification Test for Emergency Telecommunicators. This curriculum meets or exceeds all the requirements for the certification training of 911 telecommunicators set forth by the State of Florida Department of Health in response to State Statute 401.465.