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TCC ALERT! Campus Closure Due to Tropical Storm Hermine
Due to Tropical Storm Hermine, the College will be closed Thursday, September 1, and Friday, September 2. HCP clinicals will also be closed. Classes and normal operations will resume on Tuesday, September 6. The Florida Public Safety Institute will remain open until further notice. Go to for more information.

UPDATE - All Wednesday (Aug. 31) classes will meet as planned. Saturday (Sept. 3) classes will meet as planned.​
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TCC : Our College : Type of Program : Telecommunications Certificate (5011)
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​Telecommunications Certificate (5011)

This certificate prepares students for a career as a 911 telecommunicator. The program is 232 credit hours and takes approximately six weeks to complete. It is offered at the Florida Public Safety Institute. Students will learn professional ethics, the role of a telecommunicator, the guidelines and operational standards of call classification, duties and responsibilities of a public safety telecommunicator and interpersonal and communication skills. This course covers the various roles of emergency and rescue agencies, emergency management practices, and communication equipment and resources.

The course is taught by highly qualified trainers with experience in the area of instruction. Most either are currently working in the 911 field, are certified law enforcement officers, or have worked in the 911 field in the past. Lab time at area communication centers may be scheduled as a part of the learning experience.

Successful completion of the program will prepare students to sit for the State of Florida Certification Test for Emergency Telecommunicators. This curriculum meets or exceeds all the requirements for the certification training of 911 telecommunicators set forth by the State of Florida Department of Health in response to State Statute 401.465.  


 Program Details


View in Catalog

Program Purpose:
To prepare students to meet the minimum standards for Public Safety Telecommunications as required by the Department of Health and work as dispatchers for police, fire and ambulance and as emergency medical dispatchers (EMDs).

Program Length:
232 clock hours

Admission Requirements:
Applicant must have a standard high school diploma or GED diploma.

Academic Division:
Florida Public Safety Institute, Pat Thomas Law Enforcement Academy (PTLEA)

(850) 201-7000

View Information about Graduation Requirements and Year of Entry .

Course Information

Program Courses (232 clock hours)


 Online Courses

Important Information for Distance Learners

Students who have not taken an online class at TCC before will need to successfully complete CDL-STU008, Introduction to Distance Learning, before registering for web-based courses. Introduction to Distance Learning is a free, non-credit online workshop that will help distance learning students succeed right from the start.

First time at TCC students who will complete their program of study entirely online should register for CDL-STU007, Distance Learning Online Orientation, before registering for web-based courses.  Distance Learning Online Orientation is a free, non-credit online orientation that meets both the orientation and distance learning workshop requirement and is for first time-at TCC students only.

Please click the link to visit the Center for Distance Learning page and register for the required workshop or orientation.

Contact Information

For more information contact Admissions & Enrollment Services by phone (850) 201-8555, fax (850) 201-8474 or e-mail

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Tallahassee Community College (TCC) is committed to an environment that embraces Diversity and Inclusion, respects the rights of all individuals, provides equal access and equal opportunity, and does not discriminate against any person on the basis of age, color, disability, ethnicity, gender identity, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, or veteran status in its programs and activities. For information regarding the College's non-discrimination policies and Title IX compliance visit our Equity and Civil Rights page or email directly to (Other Languages)
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