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TCC : Our College : Type of Program : Help Desk/Technical Support Certificate
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Help Desk/Technical Support Certificate (6323)

This certificate prepares students for entry-level positions in the fields of help desk services and technical support. Courses in the area of help desk/technical support give students the skills they will need both to understand computer hardware and software and to provide technical assistance and support to computer users.

Those who enroll in this certificate will leave with an IC3 certification. Additionally, students in this program may choose to earn the Microsoft Office Specialist and/or CompTIA A+ nationally-recognized certifications.

On average, full-time students complete the certificate in one academic year. Many of the courses are offered in the evening and via the Web. Part-time enrollment options are available.

TCC offers a series of certificate programs that build to an Associate in Science degree in Help Desk/Technical Support. Students may begin with the certificate, or enter immediately into the degree program.

 

 

 Program Details

 

View in Catalog

Program Purpose:
To prepare students for entry-level employment in the fields of help desk services and technical support.

Employment Types:
Help Desk Troubleshooter, Technical Support Assistant

Program Length:
33 credit hours

Admission Requirements:
Standard high school diploma or GED diploma and meet the required minimum scores on the Florida Postsecondary Education Readiness Test, SAT or ACT (or complete the necessary developmental courses)

Academic Division:
Division of Technology and Professional Programs

Contact:
(850) 201-8352 or techedu@tcc.fl.edu

Course Information


Please refer to Course Descriptions for information on course availability by semester.

Note:


* Exemption exam available: see Technology and Professional Programs Web page (www.tcc.fl.edu/tpp).

** Current A+ certification for credit. Contact Technology and Professional Programs division office at (850) 201-8352 or techedu@tcc.fl.edu for more information.


 

 Online Courses

 
Important Information for Distance Learners

Students who have not taken an online class at TCC before will need to successfully complete CDL-STU008, Introduction to Distance Learning, before registering for web-based courses. Introduction to Distance Learning is a free, non-credit online workshop that will help distance learning students succeed right from the start.

First time at TCC students who will complete their program of study entirely online should register for CDL-STU007, Distance Learning Online Orientation, before registering for web-based courses.  Distance Learning Online Orientation is a free, non-credit online orientation that meets both the orientation and distance learning workshop requirement and is for first time-at TCC students only.

Please click the link to visit the Center for Distance Learning page and register for the required workshop or orientation.

Contact Information

For more information contact Admissions & Enrollment Services by phone (850) 201-8555, fax (850) 201-8474 or e-mail enrollment@tcc.fl.edu.

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Tallahassee Community College does not discriminate against any person on the basis of race, color, ethnicity, genetic information, national origin, religion, gender, marital status, disability, or age in programs or activities. Inquiries regarding the non-discrimination policies may be directed to: Renae Tolson, Equity Officer | Room 146 Administration Building | 444 Appleyard Drive | Tallahassee, FL 32304-2895 | (850) 201-6200 | tolsonr@tcc.fl.edu (Other Languages)
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