Distance Learning Course FAQs
Here is a list of frequently asked questions.
I am not a current student, but would like to take distance learning courses at TCC.
What is my username/password for Canvas
Your username and password for Canvas are the same as your TCC Passport username and password.
What if I am having problems logging in to Canvas
Contact Canvas Support. Please have information available that will be helpful to troubleshoot your problem, such as the course ID or reference number, any error messages on your screen, and basic information about your computer system. You can contact Canvas Support at (850) 201-8540, Monday through Friday, 8 a.m. to 5 p.m.
I'm having trouble with activating my eAccount/accessing e-mail/accessing a web-based or web-assisted course through Canvas/using the EagleNet system
How will I take my tests?
There are a variety of testing methods used in distance learning such as online assessments and project-based evaluation. Contact your instructor if you have questions about testing procedures for your particular course.
Your instructor may require you to come to the Testing Center
on the main campus to take exams. If you are outside the Leon, Gadsden, and Wakulla Counties and cannot travel to the Testing Center, you may fulfill the requirement by arranging for proctored testing in your area. Additional fees may apply for tests taken at proctored sites. Fees will vary by site.
Visit the Proctored Testing
website or call the Testing Center at (850) 201-6440 for detailed information. You must also contact the Testing Center to complete the process of obtaining off-site testing arrangements.
What are the tuition and fees?
Students enrolling in online courses will be required to pay an additional fee of $10 per credit hour. Additional fees may apply for tests taken at proctored sites. Fees will vary by site.
Please visit the Cashier's Office web page for additional information on tuition, fees, payment deadlines, payment plans, Florida Prepaid Program, and Direct Deposit.
If I am taking a web-based class, how do I obtain help with the course material?
Every student in a web-based class will be able to communicate with the instructor. There are several different ways you can obtain help. If your class has a discussion board, you can post a general question so that the instructor can respond. You may convey personal or specific questions to your instructor via email. If you need to speak with your instructor via telephone or in person, please consult his or her syllabus for office hours.
What is the process for getting a TCC student ID if I am a distance learner?
If you live in the tri-county area (Leon, Gadsden & Wakulla) or will be coming on campus to use any of the campus Learning Commons services (Writing, Math & Science Centers, Student Media Project area), the campus Computer Labs, or the Testing Center, you will need to come on campus to obtain a photo ID card from the Cashier's Office in person.
If you are a distance learning student who is not in the tri-county area, you may request a non-photo ID card to use the library online databases or reciprocal library services in your geographic area. Be sure to include your first and last name, your address, telephone, and email. Send an email request to the TCC Cashier.
I would like to register for an online class. Where can I see a list of classes that will be offered?
How will I take tests in an online class?
Please check with faculty or your advisor prior to registering to determine if your exam(s) must be taken at a proctored site. There is an additional cost for taking exams at a proctored site.
Who is my Distance Learning Advisor?