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First Line Supervision Level I 

Business and Management provide individuals with practice in solving realistic problems, preparing them for the application of critical and analytical methods in all types of organizations. The following courses are designed to address management issues that apply to a broad range of industries, government agencies and non-profit organizations.

First Line Supervision Level I

The Supervision Certificate Level I is designed to offer professional training to staff in key areas of management and people skills. In this five-course series for new supervisors, participants will learn a basic set of supervisory skills and tools they can immediately apply in the workplace to increase their competence and confidence.


 

 Building Better Teams

 

Building Better Teams For Supervisors

Many leaders at all levels of the organizational structure are moving towards a participative mindset based on cooperation and consensus. They believe people are the most valuable resources of any organization and trained teams accomplish more than the sum of each person’s efforts.
Learn how to:
  • Identify the characteristics of a team and differentiate between a team and a work group
  • Distinguish the stages of team development and implement action to promote better performance
  • Develop roles and responsibilities
 

 Coaching Skills for Supervisors

 

Coaching Skills for Supervisors

During times that would challenge even the most resilient and experienced manager, it’s never been more important to have an arsenal of tools, techniques and best practices for coaching employees. Leave this seminar more aware of your personal habits, styles and preferences when you are coaching employees through assessments, role plays and exercises.
Learn how to:
  • Confront difficult situations with confidence
  • Develop a team environment that fosters synergy
  • Reinforce the behavior and motivation of peak performers
  • Listen with an empathetic ear and encourage open, two-way communication
 

 Conflict Resolution

 

Conflict Resolution

Teaches supervisors and managers how to recognize conflict is escalating and minimize damage by using the most appropriate resolution tactics, regardless of which stage a conflict is in. Also learn the true cost of conflict to an organization and techniques for handling even the most challenging conflict–related discussions effectively.
Learn how to:
  • Effectively resolve workplace conflict and enhance productivity, efficiency and morale
  • Help others take responsibility for resolving workplace conflicts
  • Reduce the negative effects of workplace conflict on individuals, groups and the organization
 

 Improving Employee Work Habits

 

Improving Employee Work Habits

Employees with poor work habits tend to upset their fellow employees, who become resentful when it appears that one employee is allowed to violate organizational rules. This tends to create conflict which interferes with effective teamwork. By helping correct poor work habits, supervisors help both the employees and the organization.
Learn how to:
  • Develop steps for supervisors to save the organization from possible losses
  • Help turn a potential problem employee into a valued team member
  • Gain the respect of employees and demonstrate skills leadership skills
 

 Time Management for New Supervisors

 

Time Management for New Supervisors

Effective time management is a fundamental personal and professional skill. With increased productivity as the central challenge to today’s business, those who manage their time successfully can contribute more effectively and with a clearer direction.
 
Learn how to:
  • Evaluate your use of time
  • Develop goals and priorities
  • Learn tips to organize yourself
Contact Information

For more information contact the Division of Workforce Development by phone (850) 201-8760 or e-mail workforce@tcc.fl.edu.

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444 Appleyard Drive | Tallahassee, FL 32304 | (850) 201-6200 | webcontent@tcc.fl.edu | Copyright © 2015.
Tallahassee Community College does not discriminate against any person on the basis of race, color, ethnicity, genetic information, national origin, religion, gender, sexual orientation, marital status, disability, or age in programs or activities. For information regarding the College's non-discrimination policies and Title IX compliance visit our Equity and Civil Rights page or email directly to tolsonr@tcc.fl.edu (Other Languages)
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