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Communications  

Individuals most likely to be promoted and succeed have something in common: they are good communicators. They express ideas clearly and concisely, they listen actively, and they speak and write effectively.
 

 Classroom Offerings

 

​Customer Service Excellence: How to Win and Keep Customers 

The challenge facing businesses today is how to balance management’s desires (cost efficiency, productivity and improved performance) with customers’ needs (quality customer service from an organization that is easy to do business with).
 
Learn how to: 
  • Demonstrate faster service and increase customer satisfaction.
  • Develop strategies to gain repeat customers.
  • Deduce what customers expect.
  • Design ways to manage stressful situations more effectively.
  • Relate and recognize the signals of customer irritation, how to respond appropriately and how to assist in quickly finding a workable solution to the customer’s problem.
Target audience: All employees from the frontline to the executive level
 

Intergenerational Communication: Understanding the Changing Workplace

Four generations, one organization. Have you ever wondered what influences a certain age group to behave in a specific manner? Perhaps they don’t see things the same way you do. How can you bridge this gap and become a collaborative team? This course will help build awareness and understanding of each generation’s views, values and approach to work.
 
Learn how to:
  • Understand defining characteristics of the four generations.
  • Recognize issues and situations that may be influenced by generational differences.
  • Apply practical tips for successfully managing a multigenerational workplace.
Target audience: All employees from the frontline to the executive level.
 

 Online Offerings

 

Keys to Effective Communication

Lost for words? Don’t be! Learn to build rapport, trust, warmth and respect through conversation, as well as the qualities that make someone a great communicator. Learn the five components of achievable goals and how to create win-win situations. You’ll benefit from setting your own communication goals in steps that are easily attainable. You’ll be able to apply the new skills you learn to your own life.
 
Learn how to:

  • Contain a conversation, keeping it on track and moving toward your goals
  • Understand how and when to use different styles of communication
  • Contain a conversation so things go smoothly
  • Interrupt gracefully and break rapport

Target Audience: All employees from the frontline to the executive level

Contact Information

For more information contact the Division of Workforce Development by phone (850) 201-8760 or e-mail workforce@tcc.fl.edu.

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444 Appleyard Drive | Tallahassee, FL 32304 | (850) 201-6200 | webcontent@tcc.fl.edu | Copyright © 2015.
Tallahassee Community College does not discriminate against any person on the basis of race, color, ethnicity, genetic information, national origin, religion, gender, sexual orientation, marital status, disability, or age in programs or activities. Inquiries regarding the non-discrimination policies may be directed to: Renae Tolson, Equity Officer | Room 239 Administration Building | 444 Appleyard Drive | Tallahassee, FL 32304-2895 | (850) 201-6074 | tolsonr@tcc.fl.edu (Other Languages)
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