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First Line Supervision Level II​

The Supervision Certificate Level II is designed to build upon the first-line level I skills, although level I attendance is not a prerequisite for registration. Participants will learn how to effectively lead a diverse team, understand the essential components of true leadership, and learn how to lead and manage change, resolve conflicts and review performance progress.
 

 You Are the Supervisor

 

You Are the Supervisor

Here’s your opportunity to establish your presence as a new boss, build credibility and adapt your unique style to every situation that comes your way. This workshop covers the nuts and bolts needed to succeed in your role as supervisor, from goal setting for your team to tackling difficult conflicts.

Learn how to:

  • Understand your new role
  • Establish a new presence and build credibility
  • Understand what motivates peers, employees and superiors 

 

 Improving Hiring Strategy

 

Improving Hiring Strategy

Low productivity? Decreased quality? Excessive absenteeism? Turnover? Communication issues?   Do any of these challenges sound familiar? Hiring the right people the first time could help eliminate many of these concerns. Join us to discuss proven steps in the hiring process in order to help your organization improve its performance and the bottom line.

Learn how to:

  • Systematize your hiring process
  • Interview effectively
  • Identify top performers
  • Hire the right person for the right job
 

 Leadership Skills

 

Leadership Skills

Gain the respect and admiration of others, exert more control over your destiny, and enjoy success in your professional and personal life. Develop two important aspects of leadership: its relationship with principles and its relationship with emotional intelligence.

Learn how to:

  • Identify personality type assessments and behavioral assessments
  • Improve your communication skills by analyzing the different methods of communication in the workplace
 

 Dealing with Change in the Workplace

 

Dealing with Change in the Workplace

All businesses in today’s workplace have one thing in common: they are undergoing change. Change in the workplace can be effective if the employees that are impacted embrace it. The ability to adapt will determine the competitiveness and success of your business or company.

Learn how to:

  • Effectively recognize change, explore change and overcome personal resistance to change
  • Minimize the negative impact on individuals, work groups and the organization of not adapting to change
  • Demonstrate a mind set that influences others to embrace workplace change.  
 

 Fundamentals of Strategic Planning

 

Fundamentals of Strategic Planning 

Improve your knowledge of strategic planning to increase your value to your business. Gain a perspective and vocabulary for strategic planning to help you actively and constructively support your firm’s strategic direction.

Learn how to:

  • Discuss and describe what strategy and strategic planning mean to a business
  • Prioritize key concepts and the language used by those involved in strategic planning
  • Identify the “Three Ds” of strategy: discussion, decision and development 
  • Implement strategy - how strategy cascades through the organization
 

 Dealing with Change in the Workplace

 

Dealing with Change in the Workplace

All businesses in today’s workplace have one thing in common: they are undergoing change. Change in the workplace can be effective if the employees that are impacted embrace it. The ability to adapt will determine the competitiveness and success of your business or company.

Learn how to:

  • Effectively recognize change, explore change and overcome personal resistance to change
  • Minimize the negative impact on individuals, work groups and the organization of not adapting to change
  • Demonstrate a mind set that influences others to embrace workplace change.  
 

 Reviewing Employee Performance

 

Reviewing Employee Performance

Achieving business results requires aligning an employee’s individual goals with the overall organizational strategy. Supervisors must help employees see how their efforts contribute to the success or failure of the organization.

Learn how to:

  • Ensure mutual understanding of performance expectations
  • Help others identify performance expectations that align with the organization’s goals
  • Gain individual or team’s commitment to fulfilling the expectations in the performance plan
Contact Information

For more information contact the Division of Workforce Development by phone (850) 201-8760 or e-mail workforce@tcc.fl.edu.

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444 Appleyard Drive | Tallahassee, FL 32304 | (850) 201-6200 | webcontent@tcc.fl.edu | Copyright © 2015.
Tallahassee Community College does not discriminate against any person on the basis of race, color, ethnicity, genetic information, national origin, religion, gender, sexual orientation, marital status, disability, or age in programs or activities. Inquiries regarding the non-discrimination policies may be directed to: Renae Tolson, Equity Officer | Room 239 Administration Building | 444 Appleyard Drive | Tallahassee, FL 32304-2895 | (850) 201-6074 | tolsonr@tcc.fl.edu (Other Languages)
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