TCC receives award for new call center

November 8, 2017

Melinda Rodgers and Sheri Rowland hold awardTallahassee, Fla. (November 8, 2017)—Tallahassee Community College is one of only four institutions in the state to receive a Florida College System Chancellor’s Best Practice Award for 2017. The award was presented at the Association of Florida Colleges Annual Meeting and Conference in Palm Harbor on November 1.

Florida College System Chancellor Madeline Pumariega recognized the colleges for pioneering inventive practices or enhancing existing programs.

“I applaud our colleges for their commitment to excellence and innovation in our system,” said Pumariega. “It is this commitment that keeps the Florida College System in the forefront as a national leader in higher education.”

Tallahassee Community College was recognized for implementing its new AskStudent Central: Enrollment Call Center 2.0, which streamlines the enrollment process through increased communication efforts. The call center also provides a one-stop source of information about registration, financial aid, advising and student records.

The College had previously outsourced call center services, but when Sheri Rowland became vice president for student affairs in 2016, she determined that an in-house call center would provide better service for students and families and hired Melinda Rodgers to lead the initiative. Rodgers also implemented a new system for students and families to submit questions online or via email.

“The call center is a tremendous asset for our college and creates real benefits for students and families,” said Tallahassee Community College President Jim Murdaugh. “The call center staff not only help students navigate the enrollment process, but also become a familiar and reliable source of information and assistance throughout students’ time here.”

The other recipients of this year’s best practice awards are Eastern Florida State College, Santa Fe College and Valencia College.

To learn more about all four award-winning programs, click here.

For information about the TCC call center, contact Melinda Rodgers at (850) 201-7780 or rodgersm@tcc.fl.edu.

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