Accolade: TCC receives award for new call center

November 8, 2017

Melinda Rodgers and Sheri Rowland hold awardTallahassee Community College was one of only four institutions to receive a Florida College System Chancellor’s Best Practice Award for 2017.

TCC was recognized for implementing its new AskStudent Central: Enrollment Call Center 2.0, which streamlines the enrollment process through increased communication efforts. The call center also provides a one-stop source of information about registration, financial aid, advising and student records.

The College had previously outsourced call center services, but when Sheri Rowland became vice president for student affairs in 2016, she determined that an in-house call center would provide better service for students and families and hired Melinda Rodgers to lead the initiative. Rodgers also implemented a new system for students and families to submit questions online or via email.

For information, contact Melinda Rodgers at