Frequently Asked Questions

Prospective Students

Steps to an Online Degree at TCC

Take a look at the fully online degree programs we offer at TCC. Once you’ve decided what program is right for you, complete the following steps:

  1. Apply to TCC
  2. Request all official documents to be sent to TCC, e.g., transcripts, test scores, etc.
  3. Complete your FAFSA; TCC's School code is 001533
  4. Complete the TCC Financial Aid Application on EagleNet
  5. Complete New Student Orientation online
  6. Once all required documents are received, set up an academic advising appointment with our TCC Online Advisor
  7. Register and pay for classes via EagleNet
Students who register for a class during the first week of the semester will need to wait one business day before they can access the class through Canvas. For assistance on how to access Canvas, visit Ask TCC.

Non-Degree Seeking Students

A student not wishing to seek a degree or certificate from TCC but would like to take one or more online classes is considered a non-degree student. A non-degree student who wishes to take credit classes must complete different steps than degree seeking students.

Review Steps to TCC for Non-Degree Seeking Students.

Completed forms and unofficial transcripts may be emailed to the Admissions at ar@tcc.fl.edu from your TCC student email account.

Understanding Online Courses

Online courses, accessible via the Internet, offer the same rich curriculum you would learn in a traditional classroom with added benefits.

Benefits of Online Classes

  • Flexibility and Convenience - You may access an online course anytime and anywhere around the world, as long as you have Internet access.
  • You Set Your Own Schedule - Since assignments are usually due weekly and there is no live class meetings, you must set aside a certain amount of time each week to do your work. 
  • Online Access to Material - Some lecture material, assignments, and other course materials are available online. Your teacher and classmates can be accessed through email and class discussion boards.
  • Quality of Curriculum - Online courses go through the same rigorous curriculum review as every other class offered at TCC and are taught by experienced, well-qualified instructors who are experts in their fields. 

Basic Computer Needs for Online Courses

To participate in an online course you must own or have regular access to a computer that has Internet and the necessary plug-ins. You will need a working webcam and microphone to take your proctored tests online. If you are in Tallahassee metro area, TCC has webcams that can be checked out in the Library on the 1st floor at the Circulation Desk for two full days (48 hours). TCC has computers on campus with webcams that you can use to take your exams:  Learning Commons Room 262, 262A, 260C or 256. 

A TCC email account will be provided for you. You are responsible for setting up an account with an Internet Service Provider (ISP). If you are not using your own equipment, be sure that you have the rights to use the computer, and download (save to the local disk drive) and print information for course work on the computer. 

Depending on the course and related third party platforms you need to access to complete coursework, there may be additional computer requirements. Check with your instructor for details.

The computers and software you use for this course should meet or exceed the following specifications: 

PC-Based - Minimum Requirements

  • Microsoft Windows 7 and newer
  • Internet browser - Google Chrome (minimum version 56)
  • Sound card and speakers
  • Internet connection (Speed 1.5 Mbps download and 750 Kbps upload)
  • Keyboard and mouse
  • Webcam

Mac-Based - Minimum Requirements

  • MacOSX 10.9 and higher
  • Internet browser - Google Chrome (minimum version 56) 
  • Internet connection (Speed 1.5 Mbps download and 750 Kbps upload)
  • Keyboard and mouse
  • Webcam

Computer Speed and Processor

  • Use a computer 5 years old or newer when possible
  • 16GB of RAM
  • 2GHz processor

Screen Readers

  • Macintosh: VoiceOver (latest version for Safari)
  • PC: JAWS (latest version for Internet Explorer)
  • PC: NVDA (latest version for Firefox)

 

Computer Skills for Online Learning

You must be familiar with the basic operation of your computer, your computer's operating system (i.e. Microsoft Windows, MacOS), word processing, use of the mouse, using email, file management, software installation, and working with email attachments.

If you can answer yes to the following questions, you are ready to continue:

  • Do I own and/or have complete access to a computer?
  • Can I download files to the local hard drive?
  • Do I have a reliable ISP (Internet Service Provider)?
  • Does my computer hardware match or exceed the listed minimums?
  • Does my computer software match or exceed the listed minimums?
  • Do I know how to send and/or receive email attachments?
  • Do I have basic computer literacy skills?
If you answered 'no' to any of the above questions, you should reconsider enrolling in online courses.

Is Online Learning Right for You?

TCC Online is dedicated to student success. Because you are not required to attend class for an online course, it can be tempting to procrastinate and put off reading and work assignments. To be successful in an online course, students in online courses must be disciplined, motivated and have good time management skills.

Is Online learning a good fit for you?

If you can answer yes to the following questions, you are ready to continue:

  • Do I anticipate being an active participant in an online course?
  • Am I willing to reach out for help when needed?
  • Do I plan to access the course site a minimum of two or three times a each week?
  • Do I have the motivation to keep up with the coursework on my own?

If you answered 'no' to any of the above questions, you should reconsider enrolling in online courses.

Tips for a Successful Online Learner

TCC distance learning students must log onto the course several times during the week. It is recommended that students log on early in the week to see what is due in order to schedule time to complete reading and writing assignments, contribute to discussions, and take any tests that might be scheduled.

Example of the daily routine for a typical TCC Online student:

  • ​Log onto the course.
  • Check the course calendars to see what assignments are due.
  • Read or print lectures or articles provided.
  • Read or print guidelines to assignments.
  • See if a quiz or test is due or is about to be due.
  • Participate and contribute to mandatory or optional discussions in the discussion forum.
  • Respond to classmates' questions.
  • Ask the instructor for clarification on any instructions for assignments.
  • Check email and respond to messages.
  • Schedule time to complete the readings and other assignments.
  • Schedule time to take a quiz or exam
  • Submit homework

Testing as an Online Student

Proctored Testing

Your exams this semester will be proctored by Honorlock, an online proctoring service that allows you to take your exam from the comfort of your home. Honorlock is available 24/7 all you need is a computer, webcam, and an internet connection. You do not need to create an account or schedule a time.

Honorlock is very simple! All you will need to do is log into Canvas and click on the quiz you need to take. You will be prompted to add the Honorlock Chrome Extension, which is required to take your exam. You are required to use Google Chrome as your browser. Then you will need to take a picture, show your ID, and scan your room. Honorlock will be recording you VIA webcam and they will be recording your screen. They also have an integrity algorithm that can detect search-engine use, so do not attempt to cheat or look up answers. 

Webcams are required if you are using Honorlock. 

  • TCC has computers on campus with webcams that you can use to take your exams:  Learning Commons Room 262, 262A, 260C or 256. 
  • TCC also has webcams that can be checked out in the Library on the 1st floor at the Circulation Desk for two full days (48 hours).  

Honorlock offers 24/7 customer service VIA phone and live-chat. When you enter your exam the live-chat will be on the bottom-right hand of your screen during the entire exam, in case you need their tech support. Also, you can call their support line at (855) 828-4004 . It is recommended that you test your system  at honorlock.com/support prior to your exam. We also recommend you take a practice quiz with Honorlock, prior to your real exam.

For more information about taking your online test using Honorlock, read the Student Guide and following resources:

Honorlock Video for Students - shows you how to take an exam using Honorlock.

Proper Room Scan (video) - shows you how to do a proper room scan.

Honorlock Support - tests your computer system to ensure it meets minimum requirements; troubleshoots the computer system, and provides you information about how to contact Honorlock Support.  

 

Current Students

How to Register for Online Courses

Registration windows are based on the number of credit hours you currently have and can be found under 'My Status' in EagleNet. Below are the steps to register for your courses at TCC:

  1. Sign in to EagleNet using your student ID and PIN.
  2. Under the Quick Links, click 'Add/Drop Classes' to search and register for classes.
  3. Select a term to begin your search.
  4. Write in the Course ID/Number which courses you are looking for. You can search up to 8 at a time.
  5. Click the 'Search Now' button to see all available classes that meet your criteria. Online courses will have the indicator 'O N L I N E'.
  6. To add a class, click the 'Reference Number' located to the left of the Course ID.
  7. Click 'Update Now' to confirm and update each class to your cart.
  8. When you're done adding classes, proceed to 'Register Now.'
  9. You can "View/Print Schedule and Fees" to keep as a reference.
  10. You can also check which books and materials are required for each course.

Print or download the PDF Version.

Preparing for Class

There are some very important things that online students should do before the first day of class:

  • Be sure your hardware, software, and computer skills are up to date. 
    • If you are not sure, check the Basic Computer Needs for Online Courses tab below.
  • Sign into TCC Eaglenet.
  • Pay your fees and buy your books.
  • Check your TCC email and set a reminder for the first day of class.

Basic Computer Needs for Online Courses

To participate in an online course you must own or have regular access to a computer that has Internet and the necessary plug-ins. You will need a working webcam and microphone to take your proctored tests online. If you are in Tallahassee metro area, TCC has webcams that can be checked out in the Library on the 1st floor at the Circulation Desk for two full days (48 hours). TCC has computers on campus with webcams that you can use to take your exams:  Learning Commons Room 262, 262A, 260C or 256. 

A TCC email account will be provided for you. You are responsible for setting up an account with an Internet Service Provider (ISP). If you are not using your own equipment, be sure that you have the rights to use the computer, and download (save to the local disk drive) and print information for course work on the computer. 

Depending on the course and related third party platforms you need to access to complete coursework, there may be additional computer requirements. Check with your instructor for details.

The computers and software you use for this course should meet or exceed the following specifications: 

PC-Based - Minimum Requirements

  • Microsoft Windows 7 and newer
  • Internet browser - Google Chrome (minimum version 56)
  • Sound card and speakers
  • Internet connection (Speed 1.5 Mbps download and 750 Kbps upload)
  • Keyboard and mouse
  • Webcam

Mac-Based - Minimum Requirements

  • MacOSX 10.9 and higher
  • Internet browser - Google Chrome (minimum version 56) 
  • Internet connection (Speed 1.5 Mbps download and 750 Kbps upload)
  • Keyboard and mouse
  • Webcam

Computer Speed and Processor

  • Use a computer 5 years old or newer when possible
  • 16GB of RAM
  • 2GHz processor

Screen Readers

  • Macintosh: VoiceOver (latest version for Safari)
  • PC: JAWS (latest version for Internet Explorer)
  • PC: NVDA (latest version for Firefox)

Accessing my Online Course

Students will login to Canvas using their TCC email address, including everything after the @ sign, and password.

Need help accessing Canvas? See instructions.

Ways to Login

  • Go directly to TCC Canvas (http://tcc.instructure.com)
  • On TCC's website, under the magnifying glass icon, and select Canvas/Course Log-in from the Common Resources.
  • Log in to TCC EagleNet and find the Canvas Log-in under Quick Links.
  • From the homepage of TCC Online

After you log in, you will see all your current Canvas courses in the "Courses" navigation option on the top part of the page.

Canvas for Mobile Devices

Canvas has been designed to function using the web browser on your tablets and smartphones. In addition, students can also download the FREE Canvas app available for Android or iOS devices.

Need help signing in?

Your username and password are the same for Canvas, TCC Eaglenet, and TCC student email (mymail@tcc.fl.edu). If you are a new student, this information was provided to you upon submission of your application for admission.

If you have lost or forgotten the information please click Help on the TCC EagleNet homepage. You can also contact the Help Desk at (850) 201-8540 or helpdesk@tcc.fl.edu if you are unable to log in to your course.

I can’t find my Online Course on Canvas

Students will be automatically enrolled in their courses in Canvas on the first day of classes. Note: Express Session courses will not be available until the first day of classes for that express session.

If your course is not visible on the first day of classes, contact the professor using your TCC email.

Canvas Support

All TCC students can contact Instructure directly for assistance with using the Canvas system. To contact Instructure, please use the Help menu, located in the upper right hand corner of Canvas. Instructure’s Canvas Support is available via phone, email, or online chat, 24 hours a day, 7 days a week. Please note that Instructure staff cannot assist with username/password issues; students will need to contact the TCC Help Desk by phone, or use the Reset Password link located in TCC EagleNet.

Students can also contact TCC’s LMS Support Staff for help. LMS Support Staff is available Monday through Friday from 8 a.m. to 5 p.m., but often runs extended support hours to 7:30 p.m. for the first two weeks of each semester.

Obtaining Help with Course Material

Every student in an online class will be able to communicate with the instructor. There are several different ways you can obtain help:

 

Discussion Board

If your class has a discussion board, you can post a general question so that the instructor can respond. You may convey personal or specific questions to your instructor via email.

Office Hours

If you need to speak with your instructor via telephone or in person, please consult his or her syllabus for office hours.

Tutoring

Also, students may access our online tutoring system, SMARTHINKING. SMARTHINKING gives students online access to live, one-to-one assistance for courses in writing, math, science, and other content areas. All currently enrolled students have 10 hours per semester for free.

Access SMARTTHINKING.

Testing as an Online Student

Proctored Testing

Your exams this semester will be proctored by Honorlock, an online proctoring service that allows you to take your exam from the comfort of your home. Honorlock is available 24/7 all you need is a computer, webcam, and an internet connection. You do not need to create an account or schedule a time.

Honorlock is very simple! All you will need to do is log into Canvas and click on the quiz you need to take. You will be prompted to add the Honorlock Chrome Extension, which is required to take your exam. You are required to use Google Chrome as your browser. Then you will need to take a picture, show your ID, and scan your room. Honorlock will be recording you VIA webcam and they will be recording your screen. They also have an integrity algorithm that can detect search-engine use, so do not attempt to cheat or look up answers. 

Webcams are required if you are using Honorlock. 

  • TCC has computers on campus with webcams that you can use to take your exams:  Learning Commons Room 262, 262A, 260C or 256. 
  • TCC also has webcams that can be checked out in the Library on the 1st floor at the Circulation Desk for two full days (48 hours).  

Honorlock offers 24/7 customer service VIA phone and live-chat. When you enter your exam the live-chat will be on the bottom-right hand of your screen during the entire exam, in case you need their tech support. Also, you can call their support line at (855) 828-4004 . It is recommended that you test your system at honorlock.com/support prior to your exam. We also recommend you take a practice quiz with Honorlock, prior to your real exam.

For more information about taking your online test using Honorlock, read the Student Guide and following resources:

Honorlock Video for Students - shows you how to take an exam using Honorlock.

Proper Room Scan (video) - shows you how to do a proper room scan.

Honorlock Support - tests your computer system to ensure it meets minimum requirements; troubleshoots the computer system, and provides you information about how to contact Honorlock Support. 

Additional Resources for Online Students

The following resources are available online. It is important that students activate their eAccounts and access cards in order to use resources that require a username and password:

Monitoring Academic Progress

It is imperative that students check their degree audit and review their degree map before registering for classes. Your degree audit shows you exactly what areas you need to satisfy, your credit hours, GPA, and so on. To learn how to monitor your progress click the link below:

Click HERE to display instructions for accessing your Degree Audit.

If you have questions about your degree audit, please contact your TCC Online Advisor for additional assistance.

Withdrawing from an Online Course

Life happens – and sometimes course withdrawals are necessary. You can drop a course through the 5th day of the term and receive a 100% refund. You may withdraw from a course without a refund until 67% of the course is completed. If you withdraw during this time, your transcript will show a “W” for the class grade.

Online Class Withdrawal

Students may withdraw themselves from their courses through EagleNet:

  1. Log in to EagleNet
  2. Select the “Add/Drop Classes" icon
  3. Click "Select Term"
  4. Click "Drop Course"
  5. Click "Update Now" to save/process withdrawal

Print or download the PDF Version.

Withdrawal Exceptions

The following students cannot withdraw via EagleNet and MUST submit a withdrawal form:

  • Athletes - Withdrawal form requires approval of the Athletic Director.
  • High school dual-enrolled students​ - Withdrawal form requires approval of High School Counselor and a TCC Dual Enrollment Advisor.
  • International students​ - Withdrawal form requires approval of the TCC International Student Counselor​.
  • ​​Last/Only course -​ Student must speak with their TCC Online Advisor to discuss withdrawing from the institution and a withdrawal form with advisor signature is required.

Schedule an Advising Appointment

For students enrolled in our fully online programs, the TCC Online Advisor is your person of contact. You may contact our office at (850) 201-8618 or TCCOnlineAdvisor@tcc.fl.edu.

Make an Appointment

You may schedule an appointment to speak with an advisor during your preferred time/day.

Applying for Graduation

To graduate from TCC, you must meet the following criteria:

  • Satisfactorily complete the degree program(s) for which you are enrolled
  • Have at least a 2.0 GPA in your TCC coursework and at least a 2.0 cumulative (all college work) GPA
  • Have earned at least 25% of credit hours toward degree from TCC
  • Complete the graduation application in EagleNet.

For more information and to apply, visit the Graduation page.