Supervisor of Retail Sales Workers
First-line supervisors directly supervise and coordinate activities of retail sales workers in an establishment or department. Their duties include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. First-line supervisors provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints. They direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.TCC programs that are right for you:Business Management and Accounting Programs
Most sales worker supervisors have offices. In retail trade, their offices are within the stores, usually close to the areas they oversee. Although they spend some time in the office completing merchandise orders or arranging work schedules, a large portion of their workday is spent on the sales floor, supervising employees or selling merchandise. Work hours of supervisors vary greatly among establishments because work schedules usually depend on the needs of the customer. Supervisors generally work at least 40 hours a week. Long, irregular hours are common, particularly during sales, holidays, busy shopping seasons, and at times when inventory is recorded. Supervisors are expected to work some evenings and weekends but usually are given a day off during the week. Hours can change weekly, and supervisors sometimes must report to work on short notice, especially when employees are absent. Independent owners often can set their own schedules, but hours must be convenient to customers.
According to the Bureau of Labor Statistics, employment of First-Line Supervisors of Retail Sales Workers is expected to grow 8 percent from 2010 to 20120, slower than the average for all occupations. Job growth will be limited as retail companies increase the responsibilities of retail salespersons and existing sales worker supervisors, and as the retail industry, overall, grows at a slow rate.
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Career information courtesy of the Bureau of Labor Statistics' Occupational Outlook Handbook.