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Written Student Complaint Procedures

A student complaint is based upon a claim that a policy or procedure was not followed or was not applied equitably (policy number 10-08).

Note: Students wishing to appeal a grade should follow the grade appeal process outlined in the catalog. Students wishing to appeal for cancellation of classes, late withdrawal, full-cost-of-instruction waiver, to enroll in a fourth attempt, or to repeat a course in which they earned a grade of C or higher should contact the Office of Student Affairs at (850) 201-8490 or stuservices@tcc.fl.edu.

  • If a student believes that a policy or procedure was not followed or applied equitably, every effort is made to resolve the issue through informal investigation and discussion between the parties involved.
  • If a student believes that a policy or procedure was not followed or applied equitably and informal resolution is not achieved, the student may submit a written complaint to the supervisor of the department within ten (10) business days of the alleged violation. Written complaints must be factual and specific and submitted on the form provided on the TCC website. This form is also available in the Office of Student Affairs in the Student Union, room SU203. Supporting documents may be submitted with the complaint form. 
  • The supervisor will address the complaint and attempt to resolve the issue with the student within ten (10) business days of receiving the complaint. The supervisor will provide a written response to the student detailing the outcome of the complaint. NB: The supervisor should consult directly with Human Resources with regard to any complaint involving issues of harassment, equity, or the Americans with Disabilities Act. 
  • If the supervisor is unable to resolve the complaint or the student is not satisfied with the resolution, the student may appeal to the appropriate vice president or executive director within ten (10) business days of the date of the written response from the department supervisor. The vice president or executive director will render a decision within ten (10) business days of the appeal. The decision of the vice president or executive director is final.
  • All written student complaints shall be retained.  The vice president for student affairs will review complaints, on a regular basis, for trends or patterns.

Academic Affairs

Department Supervisor Email
Communications and Humanities Marge Banocy-Payne, Dean COHU@tcc.fl.edu  
Developmental Communications and College Success Sharisse Turner, Associate Dean AcademicSupport@tcc.fl.edu
Developmental Mathematics David DelRossi, Associate Dean AcademicSupport@tcc.fl.edu
Health Care Programs Alice Nied, Dean HCP@tcc.fl.edu
History and Social Sciences Monte Finkelstein, Dean HSS@tcc.fl.edu
Learning Commons Sandy Sampson, Director LearningCommons@tcc.fl.edu
Library Debbie Robinson, Director LIBDIROFF@tcc.fl.edu
Mathematics Ed Stringer, Associate Dean SCMA@tcc.fl.edu
Science Anthony Jones, Associate Dean SCMA@tcc.fl.edu

Administrative Services

Department Supervisor Email
Financial Aid Bill Spiers, Director FINAID@tcc.fl.edu

Florida Public Safety Institute

Department Supervisor Email
Certificate Programs Bill Bierbaum, Director FloridaPublicSafetyInstitute@tcc.fl.edu

Student Affairs

Department Supervisor Email
Admissions and Enrollment Services Lourena Maxwell, Director Enrollment@tcc.fl.edu
Athletics Rob Chaney, Director Athletics@tcc.fl.edu
Campus and Civic Engagement Michael Coleman, Director CCE@tcc.fl.edu
Career Services Catie Goodman, Director CareerCenter@tcc.fl.edu
Office of the Registrar Renee Green, Registrar
Student Conduct and Community Standards Wyntress Patterson, Judicial Advisor JudicialAffairs@tcc.fl.edu
Student Success and Retention Shanna Autry, Director StudentSuccess@tcc.fl.edu

Workforce Development

Department Supervisor Email
Adult Education (GED/ESOL) Harriett Abrams, Coordinator AdultEdu@tcc.fl.edu
Business/Professional Development Bridget Elwell, Program Development Specialist Workforce@tcc.fl.edu
Capitol Center Chris Burney CapitolCenter@tcc.fl.edu
Construction & Trades Rick Frazier, Interim Director Workforce@tcc.fl.edu
Corporate Solutions Michelle Baragona, Coordinator Workforce@tcc.fl.edu
Workforce Development Rick Frazier, Director Workforce@tcc.fl.edu
Green Technologies Rick Frazier, Interim Director Workforce@tcc.fl.edu
Manufacturing Bruce Batton, Program Manager AMTC@tcc.fl.edu
Workforce Information Technology Amy Combs, Program Coordinator Workforce@tcc.fl.edu

All Other Areas

Department Supervisor Email
Office of the Vice President Office of Student Affairs StudentAffairs@tcc.fl.edu

 

 

Contact Information

For more information contact the Division of Student Affairs by phone (850) 201-8490 or e-mail studentaffairs@tcc.fl.edu.

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444 Appleyard Drive | Tallahassee, FL 32304 | (850) 201-6200 | webcontent@tcc.fl.edu | Copyright © 2012.
Tallahassee Community College does not discriminate against any person on the basis of race, color, ethnicity, genetic information, national origin, religion, gender, marital status, disability, or age in programs or activities. Inquiries regarding the non-discrimination policies may be directed to: Renae Tolson, Equity Officer | Room 146 Administration Building | 444 Appleyard Drive | Tallahassee, FL 32304-2895 | (850) 201-6200 | tolsonr@tcc.fl.edu (Other Languages)
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