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TCC : Current Students : Student Affairs : Written Student Complaint Procedures
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Written Student Complaint Procedures

A student complaint is based upon a claim that a policy or procedure was not followed or was not applied equitably (Board Policy 10-08: Student Complaints, Appeals and Grade Disputes).

Note: Students wishing to dispute a grade should follow the grade dispute process outlined in the catalog. Students wishing to appeal for cancellation of classes, late withdrawal, full-cost-of-instruction waiver, to enroll in a fourth attempt, or to repeat a course in which they earned a grade of C or higher should contact the Office of Student Affairs at 850-201-8490 or

  • If a student believes that a policy or procedure was not followed or applied equitably, every effort is made to resolve the issue through informal investigation and discussion between the parties involved.
  • If a student believes that a policy or procedure was not followed or applied equitably and informal resolution is not achieved, the student may submit a written complaint to the supervisor of the department within ten (10) business days of the alleged violation. Written complaints must be factual and specific and submitted on the Student Complaint Form provided on the TCC website. This form is also available in the Office of Student Affairs in the Student Union, room SU203. Supporting documents may be submitted with the complaint form. 
  • The supervisor will address the complaint and attempt to resolve the issue with the student within ten (10) business days of receiving the complaint. The supervisor will provide a written response to the student detailing the outcome of the complaint. NB: The supervisor should consult directly with Human Resources with regard to any complaint involving issues of harassment, equity, or the Americans with Disabilities Act.
  • If the supervisor is unable to resolve the complaint or the student is not satisfied with the resolution, the student may appeal to the appropriate vice president or executive director within ten (10) business days of the date of the written response from the department supervisor. The vice president or executive director will render a decision within ten (10) business days of the appeal. The decision of the vice president or executive director is final.
  • All written student complaints shall be retained.  The vice president for student affairs will review complaints, on a regular basis, for trends or patterns.

Academic Affairs

Department Supervisor Email
Behavioral, Social Sciences & Education Monte Finkelstein, Dean 
Business, Industry & Technology Stephen Dunnivant, Dean
Communications and Humanities Tracy Woodward Myers, Dean
HealthCare Professions Alice Nied, Dean
Learning Commons Sharisse Turner, Interim Director​
Library Debbie Robinson, Director
Science & Math
Anthony Jones, Dean​
Transitional Studies Sharisse Turner, Associate Dean

Administrative Services

Department Supervisor Email
Financial Aid Bill Spiers, Director

Florida Public Safety Institute

Department Supervisor Email
Certificate Programs Bill Bierbaum, Director

Student Affairs

Department Supervisor Email
Admissions and Records Brenda Knight, Director/ College Registrar
Advising and Retention
Shanna Autry, Dean  
Rob Chaney, Director​
Student Services
Michael Coleman, Dean

Workforce Development

Department Supervisor Email
​Construction & Trades ​Rick Frazier, Director​​
Adult Education (GED/ESOL) Karen Hill, Program Coordinator
Online Kristina Finch, Program Coordinator​
​Information Technology ​Jessica Griffin, Program Coordinator
​Able Trust ​Kim Kareem-Finch, Program Coordinator
Capitol Center Dorcas Washington, Center Manager
​Gadsden Center ​Roger Milton, Center Manager
Wakulla Center ​Denise Wyche-Kenon, Center Manager

All Other Areas

Department Supervisor Email
Student Affairs Sheri Rowland, Vice President for Student Affairs


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Contact Information

For more information contact the Division of Student Affairs by phone (850) 201-8490 or e-mail

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Tallahassee Community College (TCC) is committed to an environment that embraces Diversity and Inclusion, respects the rights of all individuals, provides equal access and equal opportunity, and does not discriminate against any person on the basis of age, color, disability, ethnicity, gender identity, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, or veteran status in its programs and activities. For information regarding the College's non-discrimination policies and Title IX compliance visit our Equity and Civil Rights page or email directly to (Other Languages)
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