Office Specialist Certificate
Certificate
BusinessContact Information
(850) 201-8352
techedu@tcc.fl.edu
Explore this Program:
Career and Technical Education (CTE) is an exciting and affordable option to the traditional university pathway. Powered by the Florida Department of Education, Get There connects your interests to your local college to help you get to work faster, affordably, and with an in-demand credential. Visit GetThereFL.com for more information on Florida’s Workforce Education Initiative.
About this Program
The Office Specialist Certificate program allows students to gain essential knowledge and training necessary for entry into an office support staff career or to allow professionals to update/obtain new skills.
Total Credit Hours:
18
Estimated Time to Complete Program:
2 terms*
*based on 15 credit hours per term
Estimated Tuition Cost:
$1,814.94*
Eligible for Financial Aid:
Yes
Eligible for Veteran's Aid:
Yes
*based on current in-state tuition rate of $100.83 per credit hour
Program Overview & Requirements
Program Purpose:
To prepare students for entry into an office support staff position or to allow professionals to update/obtain new skills.
Coursework in this program articulates into the Office Administration, A.S. (2107) degree program.
Program Length:
18 credit hours
Academic Division:
Business, Industry and Technology
Contact:
(850) 201-8352 or techedu@tcc.fl.edu
View Information about Graduation Requirements and Year of Entry .
Program Courses (18 credit hours)
- CTS1220C Microsoft Specialist: Word 3 credit hour(s)
- CTS1760C Microsoft Specialist: Outlook 3 credit hour(s)
- MNA1161 Introduction to Customer Service 3 credit hour(s)
- OST1324 Business Mathematics 3 credit hour(s)
- OST1355 Records Management 3 credit hour(s)
- OST1401 Administrative Support Systems and Procedures 3 credit hour(s)
Related Careers
All career information is provided by Career Coach, and reflects data available for the Tallahassee area.
Production, Planning, and Expediting Clerk
Production, Planning, and Expediting Clerk
Coordinate and expedite the flow of work and materials within or between departments of an establishment according to production schedule. Duties include reviewing and distributing production, work, and shipment schedules; conferring with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, and production problems.
15Annual Openings
Sample Daily Tasks
- Distribute production schedules or work orders to departments.
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
- Requisition and maintain inventories of materials or supplies necessary to meet production demands.
- Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules.
- Confer with department supervisors or other personnel to assess progress and discuss needed changes.
- Revise production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, or engineering.
- Confer with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays.
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications.
- Record production data, including volume produced, consumption of raw materials, or quality control measures.
- Calculate figures, such as required amounts of labor or materials, manufacturing costs, or wages, using pricing schedules, adding machines, calculators, or computers.
- Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed.
- Compile and prepare documentation related to production sequences, transportation, personnel schedules, or purchase, maintenance, or repair orders.
- Maintain files, such as maintenance records, bills of lading, or cost reports.
Wages
See the range of wages earned in this career, ranging from new workers ($27,900.32) to highly-experienced workers ($59,203.37). View by annual salary or hourly wage.
Employment Projections
A view of employment levels for the last 3 years, and projections for the next 7 years.
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Marking Clerk
Marking Clerk
Print and attach price tickets to articles of merchandise using one or several methods, such as marking price on tickets by hand or using ticket-printing machine.
292Annual Openings
Sample Daily Tasks
- Put price information on tickets, marking by hand or using ticket-printing machine.
- Compare printed price tickets with entries on purchase orders to verify accuracy and notify supervisor of discrepancies.
- Pin, paste, sew, tie, or staple tickets, tags, or labels to article.
Wages
See the range of wages earned in this career, ranging from new workers ($18,523.57) to highly-experienced workers ($33,143.53). View by annual salary or hourly wage.
Employment Projections
A view of employment levels for the last 3 years, and projections for the next 7 years.
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First-Line Supervisor of Office and Administrative Support Workers
First-Line Supervisor of Office and Administrative Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
190Annual Openings
Sample Daily Tasks
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Compute figures such as balances, totals, or commissions.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Develop or update procedures, policies, or standards.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Wages
See the range of wages earned in this career, ranging from new workers ($30,890.91) to highly-experienced workers ($72,389.77). View by annual salary or hourly wage.
Employment Projections
A view of employment levels for the last 3 years, and projections for the next 7 years.
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Secretary and Administrative Assistant, Except Legal, Medical, and Executive
Secretary and Administrative Assistant, Except Legal, Medical, and Executive
Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
412Annual Openings
Sample Daily Tasks
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Make copies of correspondence or other printed material.
- Schedule and confirm appointments for clients, customers, or supervisors.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Provide services to customers, such as order placement or account information.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Conduct searches to find needed information, using such sources as the Internet.
- Manage projects or contribute to committee or team work.
- Mail newsletters, promotional material, or other information.
- Order and dispense supplies.
- Learn to operate new office technologies as they are developed and implemented.
Wages
See the range of wages earned in this career, ranging from new workers ($20,720.71) to highly-experienced workers ($50,203.71). View by annual salary or hourly wage.
Employment Projections
A view of employment levels for the last 3 years, and projections for the next 7 years.
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Bookkeeping, Accounting, and Auditing Clerk
Bookkeeping, Accounting, and Auditing Clerk
Compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
227Annual Openings
Sample Daily Tasks
- Operate computers programmed with accounting software to record, store, and analyze information.
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
- Comply with federal, state, and company policies, procedures, and regulations.
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
- Receive, record, and bank cash, checks, and vouchers.
- Code documents according to company procedures.
- Perform financial calculations, such as amounts due, interest charges, balances, discounts, equity, and principal.
- Reconcile or note and report discrepancies found in records.
- Perform general office duties, such as filing, answering telephones, and handling routine correspondence.
- Access computerized financial information to answer general questions as well as those related to specific accounts.
- Debit, credit, and total accounts on computer spreadsheets and databases, using specialized accounting software.
- Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.
- Match order forms with invoices, and record the necessary information.
Wages
See the range of wages earned in this career, ranging from new workers ($21,508.99) to highly-experienced workers ($50,432.16). View by annual salary or hourly wage.
Employment Projections
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Correspondence Clerk
Correspondence Clerk
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
2Annual Openings
Sample Daily Tasks
- Maintain files and control records to show correspondence activities.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compile data from records to prepare periodic reports.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Route correspondence to other departments for reply.
Wages
See the range of wages earned in this career, ranging from new workers ($17,405.27) to highly-experienced workers ($32,302.36). View by annual salary or hourly wage.
Employment Projections
A view of employment levels for the last 3 years, and projections for the next 7 years.
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Insurance Claims Clerk
Insurance Claims Clerk
Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
22Annual Openings
Sample Daily Tasks
- Prepare insurance claim forms or related documents and review them for completeness.
- Enter claims information into database systems.
- Post or attach information to claim file.
- Calculate amount of claim.
- Transmit claims for payment or further investigation.
- Review insurance policy to determine coverage.
- Contact insured or other involved persons to obtain missing information.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
Wages
See the range of wages earned in this career, ranging from new workers ($22,773.24) to highly-experienced workers ($45,289.76). View by annual salary or hourly wage.
Employment Projections
A view of employment levels for the last 3 years, and projections for the next 7 years.
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New Accounts Clerk
New Accounts Clerk
Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.
2Annual Openings
Sample Daily Tasks
- Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
- Perform teller duties as required.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Collect and record customer deposits and fees and issue receipts, using computers.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Execute wire transfers of funds.
- Perform foreign currency transactions and sell traveler's checks.
Wages
See the range of wages earned in this career, ranging from new workers ($29,317.06) to highly-experienced workers ($53,178.39). View by annual salary or hourly wage.
Employment Projections
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Office Clerk, General
Office Clerk, General
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
550Annual Openings
Sample Daily Tasks
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Review files, records, and other documents to obtain information to respond to requests.
- Compute, record, and proofread data and other information, such as records or reports.
- Complete work schedules, manage calendars, and arrange appointments.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Inventory and order materials, supplies, and services.
- Deliver messages and run errands.
Wages
See the range of wages earned in this career, ranging from new workers ($19,101.96) to highly-experienced workers ($40,973.34). View by annual salary or hourly wage.
Employment Projections
A view of employment levels for the last 3 years, and projections for the next 7 years.
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Dispatcher, Except Police, Fire, and Ambulance
Dispatcher, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
33Annual Openings
Sample Daily Tasks
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Oversee all communications within specifically assigned territories.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Prepare daily work and run schedules.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Receive or prepare work orders.
- Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
- Arrange for necessary repairs to restore service and schedules.
- Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Wages
See the range of wages earned in this career, ranging from new workers ($18,938.23) to highly-experienced workers ($40,146.58). View by annual salary or hourly wage.
Employment Projections
A view of employment levels for the last 3 years, and projections for the next 7 years.
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Stock Clerk, Sales Floor
Stock Clerk, Sales Floor
Receive, store, and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
292Annual Openings
Sample Daily Tasks
- Answer customers' questions about merchandise and advise customers on merchandise selection.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Stamp, attach, or change price tags on merchandise, referring to price list.
- Compare merchandise invoices to items actually received to ensure that shipments are correct.
- Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
- Transport packages to customers' vehicles.
- Take inventory or examine merchandise to identify items to be reordered or replenished.
- Receive, open, unpack and issue sales floor merchandise.
- Clean display cases, shelves, and aisles.
- Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
- Pack customer purchases in bags or cartons.
Wages
See the range of wages earned in this career, ranging from new workers ($18,523.57) to highly-experienced workers ($33,143.53). View by annual salary or hourly wage.
Employment Projections
A view of employment levels for the last 3 years, and projections for the next 7 years.
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Counter and Rental Clerk
Counter and Rental Clerk
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment.
84Annual Openings
Sample Daily Tasks
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Compute charges for merchandise or services and receive payments.
- Answer telephones to provide information and receive orders.
- Provide information about rental items, such as availability, operation, or description.
- Rent items, arrange for provision of services to customers, and accept returns.
- Inspect and adjust rental items to meet needs of customer.
- Explain rental fees, policies, and procedures.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Keep records of transactions and of the number of customers entering an establishment.
- Reserve items for requested times and keep records of items rented.
- Recommend and provide advice on a wide variety of products and services.
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Prepare merchandise for display or for purchase or rental.
- Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
- Advise customers on use and care of merchandise.
Wages
See the range of wages earned in this career, ranging from new workers ($18,328.51) to highly-experienced workers ($38,365.52). View by annual salary or hourly wage.
Employment Projections
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Executive Secretary or Administrative Assistant
Executive Secretary or Administrative Assistant
Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff.
98Annual Openings
Sample Daily Tasks
- Manage and maintain executives' schedules.
- Make travel arrangements for executives.
- Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database, or presentation software.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Prepare responses to correspondence containing routine inquiries.
- Open, sort, and distribute incoming correspondence, including faxes and email.
- Greet visitors and determine whether they should be given access to specific individuals.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees, and boards of directors.
- File and retrieve corporate documents, records, and reports.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Provide clerical support to other departments.
- Attend meetings to record minutes.
Wages
See the range of wages earned in this career, ranging from new workers ($24,470.36) to highly-experienced workers ($56,265.06). View by annual salary or hourly wage.
Employment Projections
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Billing, Cost, and Rate Clerk
Billing, Cost, and Rate Clerk
Compile data, compute fees and charges, and prepare invoices for billing purposes. Duties include computing costs and calculating rates for goods, services, and shipment of goods; posting data; and keeping other relevant records. May involve use of computer or typewriter, calculator, and adding and bookkeeping machines.
80Annual Openings
Sample Daily Tasks
- Verify accuracy of billing data and revise any errors.
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.
- Operate typing, adding, calculating, or billing machines.
- Resolve discrepancies in accounting records.
- Answer mail or telephone inquiries regarding rates, routing, or procedures.
- Review documents such as purchase orders, sales tickets, charge slips, or hospital records to compute fees or charges due.
- Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.
- Contact customers to obtain or relay account information.
- Keep records of invoices and support documents.
Wages
See the range of wages earned in this career, ranging from new workers ($22,494.56) to highly-experienced workers ($43,965.04). View by annual salary or hourly wage.
Employment Projections
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Procurement Clerk
Procurement Clerk
Compile information and records to draw up purchase orders for procurement of materials and services.
5Annual Openings
Sample Daily Tasks
- Perform buying duties when necessary.
- Prepare purchase orders and send copies to suppliers and to departments originating requests.
- Compare suppliers' bills with bids and purchase orders to verify accuracy.
- Prepare, maintain, and review purchasing files, reports and price lists.
- Compare prices, specifications, and delivery dates to determine the best bid among potential suppliers.
- Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet specifications.
- Review requisition orders to verify accuracy, terminology, and specifications.
- Determine if inventory quantities are sufficient for needs, ordering more materials when necessary.
- Calculate costs of orders, and charge or forward invoices to appropriate accounts.
- Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors.
- Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems.
- Track the status of requisitions, contracts, and orders.
- Respond to customer and supplier inquiries about order status, changes, or cancellations.
- Train and supervise subordinates and other staff.
- Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered.
Wages
See the range of wages earned in this career, ranging from new workers ($28,088.77) to highly-experienced workers ($50,505.92). View by annual salary or hourly wage.
Employment Projections
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Word Processor and Typist
Word Processor and Typist
Use word processor, computer or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.
12Annual Openings
Sample Daily Tasks
- Perform other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes.
- Check completed work for spelling, grammar, punctuation, and format.
- File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update and delete documents.
- Print and make copies of work.
- Transmit work electronically to other locations.
- Address envelopes or prepare envelope labels, using typewriter or computer.
- Gather, register, and arrange the material to be typed, following instructions.
- Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation or previous versions, using a computer, word processor, or typewriter.
- Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator.
- Keep records of work performed.
- Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.
- Search for specific sets of stored, typed characters to make changes.
- Collate pages of reports and other documents prepared.
- Reformat documents, moving paragraphs or columns.
- Adjust settings for format, page layout, line spacing, and other style requirements.
- Use data entry devices, such as optical scanners, to input data into computers for revision or editing.
- Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.
Wages
See the range of wages earned in this career, ranging from new workers ($22,259.16) to highly-experienced workers ($31,711.34). View by annual salary or hourly wage.
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File Clerk
File Clerk
File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
22Annual Openings
Sample Daily Tasks
- Scan or read incoming materials to determine how and where they should be classified or filed.
- Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.
- Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.
- Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
- Answer questions about records or files.
- Keep records of materials filed or removed, using logbooks or computers and generate computerized reports.
- Add new material to file records or create new records as necessary.
- Gather materials to be filed from departments or employees.
- Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.
- Track materials removed from files to ensure that borrowed files are returned.
- Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
- Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
- Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.
- Modify or improve filing systems or implement new filing systems.
- Design forms related to filing systems.
Wages
See the range of wages earned in this career, ranging from new workers ($19,842.80) to highly-experienced workers ($39,882.73). View by annual salary or hourly wage.
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Mail Clerk and Mail Machine Operator, Except Postal Service
Mail Clerk and Mail Machine Operator, Except Postal Service
Prepare incoming and outgoing mail for distribution. Use hand or mail handling machines to time stamp, open, read, sort, and route incoming mail; and address, seal, stamp, fold, stuff, and affix postage to outgoing mail or packages. Duties may also include keeping necessary records and completed forms.
10Annual Openings
Sample Daily Tasks
- Wrap packages or bundles by hand, or by using tying machines.
- Verify that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
- Remove containers of sorted mail or parcels and transfer them to designated areas according to established procedures.
- Sort and route incoming mail, and collect outgoing mail, using carts as necessary.
- Affix postage to packages or letters by hand, or stamp materials, using postage meters.
- Determine manner in which mail is to be sent, and prepare it for delivery to mailing facilities.
- Accept and check containers of mail or parcels from large volume mailers, couriers, and contractors.
- Seal or open envelopes, by hand or by using machines.
Wages
See the range of wages earned in this career, ranging from new workers ($20,059.28) to highly-experienced workers ($34,994.38). View by annual salary or hourly wage.
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Receptionist and Information Clerk
Receptionist and Information Clerk
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
248Annual Openings
Sample Daily Tasks
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Receive payment and record receipts for services.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Analyze data to determine answers to questions from customers or members of the public.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Wages
See the range of wages earned in this career, ranging from new workers ($18,769.23) to highly-experienced workers ($35,033.55). View by annual salary or hourly wage.
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Shipping, Receiving, and Traffic Clerk
Shipping, Receiving, and Traffic Clerk
Verify and maintain records on incoming and outgoing shipments. Prepare items for shipment. Duties include assembling, addressing, stamping, and shipping merchandise or material; receiving, unpacking, verifying and recording incoming merchandise or material; and arranging for the transportation of products.
37Annual Openings
Sample Daily Tasks
- Examine shipment contents and compare with records, such as manifests, invoices, or orders, to verify accuracy.
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
- Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
- Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
- Deliver or route materials to departments using handtruck, conveyor, or sorting bins.
- Requisition and store shipping materials and supplies to maintain inventory of stock.
- Determine shipping methods, routes, or rates for materials to be shipped.
Wages
See the range of wages earned in this career, ranging from new workers ($20,716.41) to highly-experienced workers ($48,134.90). View by annual salary or hourly wage.
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Stock Clerk- Stockroom, Warehouse, or Storage Yard
Stock Clerk- Stockroom, Warehouse, or Storage Yard
Receive, store, and issue materials, equipment, and other items from stockroom, warehouse, or storage yard. Keep records and compile stock reports.
292Annual Openings
Sample Daily Tasks
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
- Receive and count stock items, and record data manually or using computer.
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment.
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Provide assistance or direction to other stockroom, warehouse, or storage yard workers.
- Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
- Dispose of damaged or defective items, or return them to vendors.
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
- Recommend disposal of excess, defective, or obsolete stock.
- Keep records on the use or damage of stock or stock-handling equipment.
Wages
See the range of wages earned in this career, ranging from new workers ($18,523.57) to highly-experienced workers ($33,143.53). View by annual salary or hourly wage.
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Statement Clerk
Statement Clerk
Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts.
80Annual Openings
Sample Daily Tasks
- Post stop-payment notices to prevent payment of protested checks.
- Verify signatures and required information on checks.
- Retrieve checks returned to customers in error, adjusting customer accounts and answering inquiries about errors as necessary.
- Route statements for mailing or over-the-counter delivery to customers.
- Monitor equipment to ensure proper operation.
- Fix minor problems, such as equipment jams, and notify repair personnel of major equipment problems.
Wages
See the range of wages earned in this career, ranging from new workers ($22,494.56) to highly-experienced workers ($43,965.04). View by annual salary or hourly wage.
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Data Entry Keyer
Data Entry Keyer
Operate data entry device, such as keyboard or photo composing perforator. Duties may include verifying data and preparing materials for printing.
27Annual Openings
Sample Daily Tasks
- Locate and correct data entry errors, or report them to supervisors.
- Compile, sort, and verify the accuracy of data before it is entered.
- Compare data with source documents, or re-enter data in verification format to detect errors.
- Store completed documents in appropriate locations.
- Select materials needed to complete work assignments.
Wages
See the range of wages earned in this career, ranging from new workers ($21,002.80) to highly-experienced workers ($39,981.59). View by annual salary or hourly wage.
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Payroll and Timekeeping Clerk
Payroll and Timekeeping Clerk
Compile and record employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions, or prepare paychecks.
11Annual Openings
Sample Daily Tasks
- Process and issue employee paychecks and statements of earnings and deductions.
- Compute wages and deductions, and enter data into computers.
- Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Compile employee time, production, and payroll data from time sheets and other records.
- Process paperwork for new employees and enter employee information into the payroll system.
- Verify attendance, hours worked, and pay adjustments, and post information onto designated records.
- Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records.
- Issue and record adjustments to pay related to previous errors or retroactive increases.
- Keep track of leave time, such as vacation, personal, and sick leave, for employees.
- Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions.
- Conduct verifications of employment.
Wages
See the range of wages earned in this career, ranging from new workers ($29,228.35) to highly-experienced workers ($59,983.67). View by annual salary or hourly wage.
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Customer Service Representative
Customer Service Representative
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
386Annual Openings
Sample Daily Tasks
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Wages
See the range of wages earned in this career, ranging from new workers ($19,314.62) to highly-experienced workers ($44,520.36). View by annual salary or hourly wage.
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Insurance Policy Processing Clerk
Insurance Policy Processing Clerk
Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
22Annual Openings
Sample Daily Tasks
- Process and record new insurance policies and claims.
- Correspond with insured or agent to obtain information or inform them of account status or changes.
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
- Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
- Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
- Notify insurance agent and accounting department of policy cancellation.
Wages
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Order Clerk
Order Clerk
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
91Annual Openings
Sample Daily Tasks
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Receive and respond to customer complaints.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Prepare invoices, shipping documents, and contracts.
- Recommend merchandise or services that will meet customers' needs.
- Compute total charges for merchandise or services and shipping charges.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Check inventory records to determine availability of requested merchandise.
- Inspect outgoing work for compliance with customers' specifications.
- Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
- Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
- File copies of orders received, or post orders on records.
- Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Wages
See the range of wages earned in this career, ranging from new workers ($20,980.87) to highly-experienced workers ($44,711.02). View by annual salary or hourly wage.
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